I have seen other restaurants or cafeterias use Kanban cards for their customers to provide their food order, nobody else does it as well as Which Wich. They take Kanban in the fast-food business to a new level…
Not only do they use a physical card and markers to let their customers capture their order, but that physical card is actually also a bag that will be used to package your sandwich. The bag is the Kanban card that is presented to the cashier under the first of two signs called “Order”.
Please note that apart from writing your name, everything else is just a circle to color with your marker. This simple intake form saves time and reduces errors. Both the cashier and the team building the sandwich can quickly focus on the information they need in a structured way that again simplifies everything.
Something else important to note is that their bags are classified into different types of Kanban cards. Each of them has a foolproof visual way to make sure that the customer knows the available options. The bag on the left is specific to ordering the Italian style of sandwich. In my Which Wich location in Scottsdale, Arizona, USA, they classify their bags by types of protein (chicken, beef, turkey, seafood, etc…).
Lastly and this is high on the cool factor, their Kanban cards are actually designed as multi-function artifacts:
1. Form to capture the order
2. Bag to deliver the order
3. Canvas to create works of art
Pure genius, but there is more…